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VAC Motorsports Return Policy
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New product return for refund or credit
If a part needs to be returned for a refund or credit, it must be in original sale condition.
All products returned must not have been installed, damaged, or used in any way. To clarify our policy: any item must be sellable as "new condition". It must be received by VAC Motorsports no later than 30 days of the original invoice. No return will be accepted without a RMA number (Return Authorization Number) on the outside of package. Cores must be returned in their original factory packaging for a full refund.
Return of product must be approved prior to sending the product back and accompanied by a copy of your Credit Memo or your return cannot be processed AND WILL BE REFUSED. Returned parts must be unused and in their original packaging. A 20% restocking fee applies to all non-defective returns. NO RETURNS WILL BE ACCEPTED AFTER 30 DAYS FROM THE DATE OF THE SHIPMENT. Custom built or ordered products are NON-RETURNABLE. Labor fees are NON-REFUNDABLE.
Credit for Returned Cylinder Heads
Will only be approved after inspection. Cylinder heads must not be cracked, warped or damaged in any way, and must be fit for reuse after reconditioning as VAC Motorsports sees fit in order for credit to be issued.
PLEASE NOTE
All returns subject to a 20% restocking fee. Absolutely no refund after 30 days of sales date on invoice.
Special Order Item Returns
Due to the nature of the auto parts business, we must decline all request to return special order items.
We cannot provide returns or credits toward other merchandise or service for special order items. Deposits on supercharger/ Turbocharger kits are non-refundable.
No Returns Accepted on the Following Items
Fuel injectors
Brake pads (where the box has been opened)
Engine bearings
Pistons (where box has been opened OR, with custom specifications)
Custom connecting rods
Gaskets & gasket kits (where the box has been opened)
Defective Product Return Policy
Returned items will be inspected before a refund is issued. Many times, the warranty is provided by the manufacture. To make a claim under this warranty, you must:
Make every attempt to determine that the problem is attributed to the VAC Motorsports product. Take all steps to ensure that the problem is not caused by:
Installation error
Misapplication
Modification
Abuse
Accident
An inspection fee will be charged for all products sent to VAC Motorsports for inspection and found to be in proper working order or malfunctioning due to cause other than manufacturing defect.
If the problem cannot be identified, obtain RMA # from VAC Motorsports. Retain the RMA # for reference.
Send the product freight and/or postage prepaid to:
VAC Motorsports
2515 Snyder Avenue
Philadelphia, PA 19145
Clearly, mark the RMA# on the outside of the package and the mailing label. PACKAGES WITHOUT THIS INFORMATION WILL BE RETURNED.
Include a copy of your original invoice showing:
A detailed description of the problem
A list of ALL modifications to the vehicle
Product part number
Date of purchase
The purchase price
Your name and address
Daytime phone number
Email Address
VAC Motorsports is not responsible for products returned to VAC Motorsports without a clearly marked RGA# and return address.
Shipping charges are not refundable