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How making a mistake can reinforce a customer relationship
From MIKE NICHOLS of MELBOURNE, Florida on .
Ordered a 12mm x AN3 straight through fitting. Received a 10mm x AN3 fitting. Paperwork shipped with the fitting indicated 12mm. My 4th of July weekend was ruined by this mistake. Effi (sp?) answered my call, understood my problem and had the correct part shipped to me overnight so that it arrived on Saturday noon. She won my admiration.
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